Return and Exchange Policy

At E-liquid Base Pakistan, we are committed to providing our customers with 100% authentic and original products. However, if you receive an incorrect or defective product, we offer a simple and transparent 30-day return and exchange policy. Please read our terms before initiating a return or exchange request. 

 

Eligibility for Returns and Exchanges

We accept returns and exchanges under the following conditions, if:

• You receive a faulty, damaged, or non-functioning product 

• You receive an incorrect product

• The product must be unopened, unused, and in its original packaging for requesting a return on personal choice

 

Non-returnable Products

The following items cannot be returned or exchanged due to hygiene and safety regulations:

• E-liquids

• Coils and Tanks

• Batteries 

• Atomizers

• Drip Tips and Mouthpieces 

• Opened or Used Cigars 

• Any Clearance Sale Item 

 

Refund Policy

Note that: 

• Refunds will only be processed to the original payment account used at the time of purchase. 

• Customers must notify us via an email to info@eliquidbase.pk within 3 days of receiving their products if the product is damaged, faulty, or defective.

• Refunds will not be granted for the products returned without any manufacturing fault.

• Shipping charges are non-refundable. Customers will bear any extra handling and shipping costs.

 

Exchange Policy

Customers must notify us within 3 days of receiving the product to request an exchange. 

• If the product does not have any manufacturing defect and the customer still wishes to exchange it, the item must be unopened, unused, and in its original packaging.

• Due to hygiene and safety concerns, e-liquids, mouthpieces, pods, coils, tanks, batteries, and tips cannot be exchanged or returned.

• Customers can exchange a product for another item of the same price or pay the difference for a higher price.

• For disposables, the exchange period is one (1) day, and for devices/pods systems, it is five (5) days.

 

Procedure for Returns and Exchanges

Follow the rules to request returns or exchange of your items:

• The customer must notify us within three (3) days of receiving the product via email or WhatsApp 

• The request must include the order number, product image, and a clear explanation of the issue.

• Upon approval, return instructions will be provided. The product must be securely packed to prevent damage during transit.

• Once the returned item is received and inspected, the refund and exchange will be processed within thirty (30) working days.  

 

Additional Terms and Conditions

• Products modified, altered, or repaired by third parties are not eligible for return or exchange.

• Liquid-damaged devices or pod systems are not covered under the return and exchange warranty.

• Clearance sale items are non-returnable and non-refundable.

• Returns will not be accepted if any original packaging items are missing.

• Customers must carefully inspect the products before leaving our physical stores, as returns will not be accepted once the products are taken out. 

For any further assistance, please reach out to our customer support team via email at info@eliquidbase.pk. Moreover, you must send all the packaged items with the original packaging to the following address:

Address: Shop # 12 & 12 A, Ammar Shopping Arcade F-7 Markaz, Islamabad